Benchmarking: International Contact Center Human Resources

International Contact Center Human Resources Benchmarking Association

International Contact Center Human Resources Benchmarking Association (ICCHRBA™) is an association of contact center professionals committed to comparing operating performance and identifying the best business practices in contact center human resources.

International Contact Center Human Resources Benchmarking Association (ICCHRBA) is an association of contact center professionals committed to comparing operating performance and identifying the best business practices in contact center human resources.

Register for Free Membership

Want this popup to stop? Register now for a FREE membership in Benchmarking Network, Inc. to view this page. Other benefits include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys

       

Already a Member?

This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.